Frequently Asked Questions
Everything you need to know about your Saison beauty journey.
Are Saison products suitable for sensitive skin?
Yes, our formulations prioritize clean, dermatologically-tested ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Does Saison test on animals?
Absolutely not. Saison is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals at any stage of production.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.